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FAQ 2018-06-15T13:42:37+00:00

Below you find information about how our address service works and what options you have as a customer.

FAQ

WHAT IS ADDRESS SERVICE? 2018-06-15T13:24:10+00:00

Address service is a service, where your company pays for an external address. The service is often used by companies that do not have an office, and who are unable to use their home address as their business address.

WHAT DO YOU NEED IN ORDER TO START UP THE SERVICE? 2018-06-15T17:03:15+00:00

If you want to use our address service, you can sign up here. According to the Money Laundering Act, we need a copy of your driving license/passport and proof of address for all owners of the company. If the company is subsidiary, then we will also need the same from the owners of the main company. Once we have received the required information, we will send an invoice that covers the period leading up to the next quarter, and when it has been paid, you can start to use our address.

CAN I USE YOUR ADDRESS TO START UP MY OWN COMPANY? 2018-06-15T13:25:59+00:00

Yes, you can. You just have to fill in the application document here and leave a comment in the VAT number section, stating that your company is in creation. You will then be able to use our address, once we have received the required information, documentation and payment from you.

CAN I USE YOUR ADDRESS ON MY WEBPAGE? 2018-06-15T13:26:51+00:00

Yes, if your webpage carries the company name you’ve paid for. You can use our address in any relation with the company name connected to our services.

MEMBERSHIP AND PAYMENT TERMS

MEMBERSHIP RENEWAL 2018-06-15T13:28:37+00:00

If you no longer wish to use our service, all you have to do is resign before the next invoice is sent out, meaning no later than the 15th in the last month of the quarter. If the termination happens, after we’ve sent out the invoice, you are required to pay said invoice, and your resignation will commence once the quarter ends.

DO I HAVE OTHER OPTIONS THAN QUARTERLY PAYMENT? 2018-06-15T13:29:45+00:00

For now, it is not possible to be billed for less than 3 months at a time. If you want to pay for 6 months or a full year, please leave a note when you make your order, so that we can invoice you correctly.

MORE COMPANY NAMES

I HAVE 3 COMPANIES I WOULD LIKE TO SIGN UP FOR THE ADDRESS SERVICE. CAN I GET A DISCOUNT? 2018-06-15T13:30:41+00:00

Yes, you can pay full price for one of the company names and then only 99 DKK per month for each extra company name.

I HAVE MORE THAN ONE COMPANY NAME, BUT NEVER RECEIVE MAIL FOR SOME OF THEM. IN THAT CASE, ARE THEY FREE OF CHARGE? 2018-06-15T13:31:52+00:00

Unfortunately, no. As mentioned above, you pay full price for one company name and 99DKK per month/per extra name for the remaining.

I HAVE SEVERAL COMPANY NAMES CONNECTED TO MY VAT NUMBER. DO I HAVE TO PAY FOR ALL OF THEM? 2018-06-15T13:32:30+00:00

Yes, you have to pay for all the company names connected to your VAT number or registered on our address.

I WANT TO ADD MORE COMPANY NAMES TO MY VAT NUMBER. DO I NEED TO GET IN CONTACT WITH YOU? 2018-06-15T13:33:13+00:00

Yes, it is under NO circumstances legal to connect new company names, which we are NOT informed about, to our address. Likewise, they can only be registered once we have been notified a

NAME CHANGE 2018-06-15T13:33:48+00:00

If your company changes its name, we MUST be informed about it. It is free the first time, but thereafter you will be charged a fee of 150DKK. If you still want to receive mail in your old company name during a given period afterwards, you’ll need to pay for an extra name, otherwise your mail will be returned.

HANDLING OF MAIL

HOW DO YOU MANAGE MY RECEIVED MAIL? 2018-06-15T13:34:31+00:00

The mail we receive for your company will be handled according to your wishes and our options. We handle the mail once a week (Wednesday), if you have Package 1. See the other packages here. You can choose between collecting your mail in person, getting it forwarded or getting it scanned and sent to your email.

PICKUP OF MAIL 2018-06-15T13:34:58+00:00

If we receive mail for your company, we inform you right away, once we’ve handled it in the morning. You can collect your mail between 10 and 13 o’clock on the day it has been handled, meaning Wednesday for Package 1. The costs for retrieving your mail are 10DKK each time.

FORWARDING OF MAIL 2018-06-15T13:35:30+00:00

We will forward your mail on the day(s) of handling. We charge you 10 DKK per shipping in fees + postage. As a standard, we use the ordinary mail service, but if you want express mail you need to inform us about it.

SCANNING OF MAIL 2018-06-15T13:36:04+00:00

We scan your mail on the handling day(s) and send it to your e-mail right away. Should you receive mail that needs to be forwarded, e.g. packages or postcards, we will forward it to you, as stated in the above.

CAN I RECEIVE PACKAGES? 2018-06-15T13:36:34+00:00

Yes, you can see our subscription for packages here. However, please note that we under normal circumstances do NOT sign a receipt for your delivered packages. Therefore, you need to leave a note on your package, stating that it is allowed to deliver your package in our package box. If you need to receive packages bigger than XX, please contact us.

FINANCE

WARNING NOTIFICATIONS RELATED TO LACK OF PAYMENT 2018-06-15T16:29:21+00:00

It is very important to pay your invoices on time. Your mail won’t be handled, if you have any invoices past their due date; and there will be sent out warnings with fees which cannot be annulled.

– First warning: Will be sent out 3 days after the due date. No further costs, but the service is withheld after the due date.
– Second warning: Will be sent out 5 days after the first warning. 100DKK is added in warning fees and 310DKK in compensation fees.
– Third warning: Will be sent out 5 days after the second warning. An additional amount of 100DKK is added in warning fees.
-Fourth warning: Will be sent out 5 days after the third warning. An additional amount of 100DKK is added in warning fees.
– The case will be transferred to the debt collector, with the associated additional costs, 10 days after the fourth warning.
¨¨ Following the second warning, the service will be suspended. Your mail will be returned, and you are NOT allowed to use our address before the invoice is paid.
¨¨After the third warning your service will be stopped permanently, and even after paying the invoices and fees you won’t be able to use it. Should we thereafter agree to re-open the service, a fee of 500DKK is to be paid.

LACK OF PAYMENT 2018-06-15T13:37:08+00:00

The very minute an invoice has passed its due date, we immediately stop handling your mail. We only resume the service, when all invoices have been paid for. Please notice that we continue to receive your mail, until we’ve sent out the second warning. After that we will return all your mail to the sender. Lack of payment is NEVER considered a valid termination. We REQUIRE a written notice sent to our e-mail, and it is your responsibility to make sure we receive it. All invoices sent out before a cancellation has to be paid.

TERMINATION 2018-06-15T13:37:39+00:00

We do not operate with binding, but we NEED your resignation, before the next invoice is sent out. If the next invoice is sent out, before we get your termination, you will need to pay it and the service isn’t cancelled until the period of the new invoice ends. We MUST have a written cancellation sent to our e-mail. Lack of payment will NEVER be treated as a termination.