FAQ
WHAT IS ADDRESS SERVICE?
Address service is a service where your company pays for an external address. The service is often used by companies that do not have an office and do not have the opportunity to have their company address at their private address, or foreign companies with a branch in one of the countries in which we provide the service.
The mail is sent to one of our addresses (chosen by you), from where we handle the mail. You can choose from the following options:
– Forwarding of mail; We collect your letters in an envelope and send your mail to an address chosen by you.
– Scanning of mail; We scan your letters and send them via email, which contains a dropbox link where you can access your mail.
– Pickup of mail; We put your mail in one of our mailboxes, where you can pick it up 24/7. You will be notified by email with a code and can then pick up your mail within 48 hours.
You can see more about our prices here: Prices on Address Service
You can order address service here: Order
WHAT DO YOU NEED TO BE ABLE TO START THE SERVICE?
If you want to use our address service, simply register here.
According to the Money Laundering Act, we must use a copy of driving license / passport, as well as a copy of health card, as proof of address for all owners of the company. If the company is a subsidiary, we must also use this for the owners of the main company. Once we have received the necessary documents, we will send an invoice covering the desired period. Once the invoice has been paid, you will receive an info email with the necessary address information for using our address.
* Please note that you must change the address yourself
CAN I USE YOUR ADDRESS TO START MY COMPANY?
Yes you can. Use our registration form here and note under the CVR number that the company is being set up, so you can use the address when we have received the necessary information and documents, as well as the first payment from you.
CAN I USE THE ADDRESS ON MY WEBSITE?
Yes, if your website is the company name you have created the service for and pay for. You can use the address in all contexts under the company name with which you are created with us.
HOW WE PROCESS YOUR DATA IN CONNECTION WITH ADDRESS SERVICE
When we receive your personal information, it is printed out and put in a folder. This folder is stored in a locked room and will not be handed over to anyone*. In this way, we ensure that your data is protected and inaccessible. If you stop as a customer, we will destroy your data so that it does not exist.
* Only handed over to a public authority with a court order.
I HAVE 3 COMPANY NAMES FOR WHICH I WANT ADDRESS SERVICE – CAN I GET A DISCOUNT?
Yes, you pay full price for the main company that you have chosen to set up and 99 DKK per. extra added company name.
I HAVE SEVERAL COMPANY NAMES, BUT I NEVER RECEIVE MAIL ON THEM – IS IT FREE OF CHARGE FOR THEM?
Unfortunately not, but cf. the above (point 1.6) you only pay full price for the main company and 99 DKK per. additional added company name.
I HAVE SEVERAL COMPANY NAMES REGISTERED ON MY CVR NUMBER – SHOULD I PAY FOR ALL OF THEM?
Yes, payment must be made for ALL names that are registered as secondary names on your CVR or that you have at our address.
I MUST HAVE ADDED ADDITIONAL FINE NAMES ON MY CVR – SHOULD YOU BE CONTACTED?
Yes, it is under NO circumstances legal to create new company names at our address, which we are NOT informed about, likewise they must not be registered until we have been notified and the invoice has been paid.
NAME CHANGE
If your company needs to change its name, we MUST be informed. It is free of charge the first time, but subsequent times a fee of 150 DKK is charged. If you for a period still want to receive mail from the old company name, then you must pay for a secondary name, as the mail to the old company name will otherwise be returned.
IS THERE A BINDING PERIOD ON THE SERVICE?
There is no binding period, when you sign up for address service with us. If you wish to terminate the service, this must be done no later than 10 days before the next invoice is issued. If the termination occurs after the invoice has been sent, you are obliged to pay this, and your termination will take effect after the end of the period.
FAILURE TO PAY
The moment an invoice is overdue, we stop handling your mail. We will only resume service when there are no more outstanding invoices – Please note that we will continue to receive your mail until we have sent another reminder.
Thereafter, all mail received will be returned to the senders. Failure to pay can, however, NEVER be equated with as a cancellation of our service, we MUST have a written notice per. mail and it is your responsibility to ensure it has reached us. All invoices sent before receipt of the notice MUST be paid.
If outstanding invoices are not paid after a reminder has been sent, as well as reminders, we will forward the case for debt collection.
TERMINATION
There is no binding with us, but we MUST have your cancellation notice no later than 10 days before the next invoice is sent, if a new invoice has been sent without us having received your notice, then the service is only terminated at the end of the new invoice.
Failure to pay can NEVER be considered a termination.
* After approved termination, it is your responsibility to change the address on virk.dk etc.
REMINDERS FOR FAILURE TO PAY
It is important to pay our invoice on time. If the invoice is due, reminders and fees will be charged which can NOT be canceled. We also stop handling your mail.
The first reminder is sent 3 days after the due date at no additional cost, but the service is stopped by the due date.
The second reminder is sent 5 days after the first reminder, which is charged DKK 100 in reminder fee and DKK 310 in compensation fee.
The third reminder is sent 5 days after the second reminder, which is charged an additional 100 kroner in reminder fee.
The case is transferred to debt collection with associated additional costs 10 days after the third reminder.
* The service is suspended after another reminder, the mail is returned and our address may NOT be used until the invoice has been paid.
** The service will be closed permanently after the third reminder, and even after payment of the invoice it will not be reopened. If we accept it, the service can be reopened for a fee of 500 DKK.
CAN I RECEIVE PACKAGES WITH YOU?
We only accept packages that can go in a regular mailbox. However, you must be aware that, as a rule, packages will not be acknowledged. It must therefore be stated on the package that the package bidder must deliver the package in our package box. If you need to receive packages that are larger than they can go in a regular mailbox, please contact us.
HOW DOES MY POST HANDLE?
The mail we receive to your company will be handled based on your wishes and our options. We handle the mail once a week. You can choose between retrieving your mail, having it forwarded or having the mail scanned and sent to your email.
POST COLLECTION
We will send you an email when we have received mail to you with an associated code to our mailbox, which is open 24/7. You have 48 hours to pick up your mail. Picking up mail costs 10 DKK per. time you pick it up.
FORWARDING OF MAIL
We will forward the mail to the selected address on the handling day. We charge 20 DKK pr. shipping in fee + postage. By deafult, we send the mail with DAO with Track&Trace, where the postage is 40DKK – if you want quick mail, then you must inform us about this (in this case there will be added an extra fee).
SCANNING POST
We scan the mail on the handling day and send it to you by mail so you have it right away. The email will include a dropbox link where you will find your mail. If you should receive mail that is to be forwarded, eg cards or packages, we will forward the mail to you, cf. above.
